Refund and Return Policy
At disaraa which is running under Sunita beauty Parlour and Training Centre, we strive to provide high-quality beauty and health products that meet your expectations. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below.
Eligibility for Returns
Timeframe: Returns must be initiated within 10 days of the purchase date.
Conditions: To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
The item must be in the same condition as when you received it.
Proof of purchase (e.g., receipt or order confirmation) must be provided.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare and cosmetic products.
- Personal hygiene items, including razors, toothbrushes, and similar products.
- Gift cards or promotional items.
- Clearance or sale items.
Refund Process
- Refund Method: Approved refunds will be credited to the original payment method used during the purchase.
- Processing Timeframe: Refunds are processed within 7–10 business days of receiving and inspecting the returned item.
- Please note that the time for the credit to reflect in your account may vary based on your financial institution.
Exchange Policy
- Exchanges are available only for defective or damaged items.
- To request an exchange, please contact us within 10 days of receiving the product. You may be required to provide photographs or evidence of the defect or damage.
- Once the defective item is received and inspected, we will ship the replacement item at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent or defective product).
- For approved returns, we may provide a prepaid return label for your convenience.
- Original shipping fees are non-refundable unless the return is due to a mistake on our part.
Damaged or Defective Items
- If your product arrives damaged or defective, please report the issue within 48 hours of delivery.
- Provide clear photographs of the damaged or defective product, along with your order details.
- Once your claim is reviewed and approved, we will offer a replacement or a full refund, depending on your preference.
Contact Information
If you have any questions or need assistance with your return or exchange, please contact us:
Email: contact@disaraa.com
Phone: 9840057958
Hours of Operation: (Sun to Fri, 9AM to 7PM)
We are committed to ensuring your satisfaction and will work diligently to resolve any issues promptly.
